Refund policy

Seller: I DID NOT KNOW THIS · 25632710 · Abildgade 18, 2, Danmark · info@ididnotknowthis.com

Because digital files cannot be returned, we handle refunds as follows. We will refund you if - a file is defective, will not open or print as described, and we cannot fix or replace it quickly; or - you bought the same product twice by mistake, within 14 days of purchase, and have not downloaded the duplicate more than 3 times. Requests that fall within these rules can be approved automatically. Other requests If you are not satisfied for another reason, send us a message and explain. We consider each case fairly and may offer a refund or a replacement. Your statutory consumer rights are not affected by this policy. Right of withdrawal When you buy, you ask for immediate access to the files and acknowledge that you then lose your 14-day right of withdrawal once the download begins (see the terms of sale). How to ask Sign in, open Your account, choose the order and click Request refund, or use the contact form on the Help page. How you are paid back Refunds go back to the original payment method through Stripe. Your bank may take several business days to show it. When a purchase is refunded, your access to that product's files ends. Disputes Please contact us first so we can fix the problem quickly. If you file a payment dispute with your bank, we may need to share order details with Stripe to respond.

Policy text is supplied by the seller and has not been legally validated by this software.